Managing functionality alongside vigilant monitoring is the cornerstone of averting unforeseen issues. At Teknik Mantra-Manage, our primary focus revolves around providing robust support and administration for IT infrastructure.
This comprehensive service extends as an augmentation of our Monitoring service, now equipped with L2 and L3 technical support.
- L2/L3 Support
- Swift resolution of network infrastructure issues
- Root Cause Analysis (RCA) reporting
- Capacity Management
- Patch and OS upgrades
- Commissioning and Decommissioning of links and devices
- Change Management
- End-to-end CR management: from creation, analysis, scheduling to deployment
- Device configuration backup, restore, and baseline establishment
- Ensuring compliance with network policies
- Comprehensive CMDB and Asset Management
